How Reporting Works

First Steps

The Model
ASLA coordinates the system. ALIAS (an independent provider) receives reports, manages intake and triage, and oversees independent pathways. ASLA does not receive or decide individual cases.

If it’s urgent
If someone is in immediate danger, call 911 first.

Where to report
Look for your organization’s “Report a Complaint” button (it looks like the example shown)—it links directly to the independent provider, ALIAS. Because the ABSSCM is rolling out in phases, not all PSOs/MSOs will have this button live yet. If you don’t see it, reach out to your PSO/MSO administrator for the correct link or interim direction (do not send case details by email).

Look for your organization’s “Report a Complaint” button (it will resemble the example shown). This button links directly to our independent provider, ALIAS.

Because the ABSSCM is rolling out in phases, not all PSOs/MSOs will have this button live yet.

  • If you see the button, click it to submit your complaint securely.

  • If you do not see the button, please reach out to your PSO/MSO administrator for the correct link or interim direction.

  • Important: Do not send case details by email.

ASLA ABSSCM Pathway

Use your PSO’s “Report a Complaint” button (online or by phone). You may report anonymously; save your secure code for follow-up.

A case manager checks safety, fit (scope/jurisdiction), and any accommodations you need (language, accessibility, scheduling).

You’ll get a reply from the independent provider (ALIAS) in about 48 working hours.

You’ll be told what to expect next and, where applicable, the outcome and any appeal options.

You’ll be guided to either informal supports (education/mediation/no-contact) or a formal process if needed.